CITB Test - Specialist (Supervisors) - Set 16

1. What is the most effective way to provide feedback?

2. How should a supervisor handle confidential employee information?

3. When introducing a change at work, a good supervisor should:

4. The best way to handle multiple urgent tasks is to:

5. What motivates employees most effectively over time?

6. Active listening involves:

7. One employee is overloaded while others are idle. The best step is to:

8. Before taking disciplinary action, the supervisor should:

9. What is the supervisor’s role in a fire drill?

10. If a supervisor sees another supervisor violating company policy, they should:

11. A supervisor must ensure that team members are treated:

12. If a supervisor hears a complaint about harassment, what should they do?

13. A supervisor sees signs of stress in the team. What is a good first step?

14. After a workplace accident, the supervisor must:

15. A supervisor notices a drop in product quality. What should they do first?

16. If two employees are constantly disagreeing, the best supervisory action is to:

17. What is the most effective way to resolve a conflict between two team members?

18. A supervisor suspects an employee is under the influence at work. What should they do?

19. To improve a team’s performance, the supervisor should:

20. Effective delegation means: